Subscription, Trial, Cancellation and Refund Policy

1. Starting a Trial

New accounts created under this offer receive a free trial lasting seven days (168 hours) from signup, with the selected plan limits. No credit card or other payment method is required. Two-step verification and legal acceptance remain required. The trial does not automatically create a paid subscription or charge you.

When the trial ends, posting, scheduled publishing, media uploads, and other platform features stop until you provide a valid payment method through Stripe and activate a paid subscription. Posts stopped because of expiry must be retried or rescheduled after payment; they are not automatically published as a backlog. Billing, account security, support, and account-deletion controls remain available.

This offer applies only to new signups after its release on September 18, 2026. Existing users, legacy accounts, and administrators retain their existing access and billing arrangements, including any previously agreed three-day Stripe trial.

2. Automatic Billing and Renewal

After the free trial, you choose whether to subscribe. Completing Stripe Checkout with a valid payment method starts paid billing at the monthly price shown; it does not grant another free trial. The subscription then renews monthly at the applicable price until canceled. Applicable taxes may be added. You authorize these recurring charges when you confirm Checkout.

3. Cancellation

You can cancel through the Stripe Customer Portal available under Settings and Billing. The seven-day trial expires without a charge if you do not subscribe. After billing begins, cancellation takes effect at the end of the current paid period; access generally continues until then. Cancellation stops future renewals but does not reverse a charge already completed.

4. Refunds

Subscription charges are non-refundable once processed, except where a refund is required by law or where we confirm a duplicate or erroneous billing charge. We do not provide prorated or discretionary refunds for unused time, partial months, downgrade, cancellation after renewal, or failure to use the Service.

5. Failed Payments and Suspension

If a payment fails, Stripe may retry the payment and ask you to update your payment method. For accounts under the seven-day offer, posting, scheduled publishing, uploads, and other platform features are blocked while the subscription is not active. We may terminate the subscription after reasonable collection attempts. You remain responsible for valid charges and applicable taxes.

6. Plan and Price Changes

Plan changes may alter features, limits, and future charges as disclosed before the change is confirmed. We will provide reasonable advance notice of future price changes when required. A new price applies no earlier than the renewal identified in that notice, and you may cancel before it takes effect.

7. Related Terms and Contact

This policy is part of our Terms of Service. Questions or requests concerning confirmed duplicate or erroneous billing may be sent to info@2twogroup.com.

VP Group Development, LLC
Florida, United States